Some clients will still be calling/texting you for a trim when you first start using a booking system
You might wanna just book them in then and there
The problem with this:
- Clients will learn to call/text you for a trim and they'll do it again next time
- You waste time organising it with them (this time and next)
- You miss out on a valuable customer review (we send an SMS to a client after their booking with a review link)
- They don't get SMS reminders about their booking so they are more likely to late cancel/no-show
Here's what you should do instead:
- When someone calls/texts you, just send them your booking link!
- They'll book in a time that works for them, get a reminder text and be able to leave a review afterwards
- It also means they will use the link next time and not bother you with another unnecessary call/text
We recommend a template message on your notes you can just copy/paste to clients. Feel free to steal this one:
Hey bro! You can check my schedule and book in using this link - [barbr booking link]